Essential Pharmacy Services


Our Service to you

As an online pharmacy, we take the hassle out of getting your NHS prescriptions. Say goodbye to waiting in queues, spending on fuel, or dealing with bad weather. We deliver your medication straight to your door for added convenience utilising our own vans* with trained employees or carrier service on a next day service.

Dispensing Medicines

We can dispense your NHS prescriptions, both electronic and paper, and ensure your medications are safely and accurately prepared for you and delivered. Our team provides advice on taking and storing your medicines properly and can help manage Repeat Dispensing prescriptions to streamline your medication supply. Remember, only order the medicines you need. To avoid issues, please keep your exemption status and delivery address up-to-date when ordering through your GP.

Dispensing Appliances

We supply a range of NHS-approved medical appliances, such as dressings, catheters, and stoma care products, directly to your door. We also offer guidance on using and maintaining these products and can assist with any questions regarding your appliance’s functionality or care requirements. Please ensure your GP has up-to-date details, including any exemption status, to prevent delivery delays.

Repeat Dispensing

For those on regular, stable medication, our Repeat Dispensing service allows you to receive multiple medication supplies without contacting your GP each time. We coordinate with your healthcare provider to ensure your prescriptions are always accurate and ready when needed. Contact us to find out if you qualify, and we can assist you in setting up this convenient, time-saving service.

Clinical Governance

Patient safety is our top priority. We maintain strict standards of safety and quality, regularly reviewing and improving our practices. Our team is trained to handle and store medicines properly and prevent and resolve any issues promptly. If you have any concerns about our service or your medication, please get in touch with us. We are here to help ensure a safe and reliable service for every patient.

Signposting

If you need additional healthcare support or services beyond our scope, we are here to help you find the right resources. Whether you need specialist care, mental health services, or social support, we can point you to trusted healthcare partners and information sources, giving you access to a network of care that supports your health journey.

You can also follow this link to find NHS services near you.

Support for Self-Care

We provide advice and support for managing minor health conditions and common ailments. Our goal is to help you feel confident in managing your health, including guidance on over-the-counter medications, lifestyle changes, and preventive measures. For questions about minor illnesses, self-care tips, or symptom management, our team is here to help you make informed choices.
For more help please click here.

Public Health (Promotion of Healthy Lifestyles)

Our commitment to public health goes beyond dispensing medication. We support local and national health initiatives by offering advice on lifestyle changes that can improve your well-being. Whether you need help quitting smoking, want to manage your weight, or seek advice on a healthier lifestyle, we’re here to support your journey to better health.

Disposal of Unwanted Medicines

Please call or email our branch to arrange your collection of unwanted medicines.

It’s important to dispose of unused or expired medicines safely. We accept returns of unwanted medicines, ensuring they are disposed of in a way that protects people and the environment. Never throw away your medication in the trash or flush it down the toilet. Return them to us for safe disposal, and feel free to ask for advice on safely managing your medication.

Please click here to download the unwanted medicine card, which details what can be returned to Hot Chemist.

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