Privacy Policy
Hot Chemist is committed to safeguarding the privacy of our website visitors and patients; this policy sets out how we will treat your personal information.
Hot Chemist Privacy Policy
In this privacy policy, “we” and “our” refer to Hot Pharma Ltd t/a Hot Chemist, whose contact details are provided below.
By using this website, you agree to the collection and use of your personal information as described in this privacy policy. If we collect sensitive personal data or if the use of your personal information significantly changes, we will obtain your explicit consent.
About Us
Hot Chemist is part of Hot Pharma Limited. This privacy policy explains what information we collect about you, how we and our group may use it, and the steps we take to ensure it is kept secure. We also explain your rights and how to contact us.
Data Controller Information
Hot Pharma Ltd t/a Hot Chemist is the data controller responsible for your personal information. Our contact details are:
Address:
Hot Pharma Ltd T/A Hot Chemist,
39 Carters Lane,
Kiln Farm, Milton Keynes,
MK11 3HL
England
Telephone: 01908 803499
Email: pharmacy@hotchemist.co.uk
The Information We Collect
In order to provide you with the services you require, we will collect personal information about you through various means, including:
- Our website
- Telephone conversations
- Emails
- Written and verbal communications
This personal information may include:
- Your name
- Address
- Email address
- Phone number
- Details relevant to the services you are interested in
- Your NHS details and records
We may also collect sensitive personal data concerning health matters from or about you if you register for our service. Sensitive personal data will be handled in accordance with GDPR requirements, ensuring it is only processed with your explicit consent.
We may supplement the information that you provide with other information that we obtain from our interactions with you or from other organisations.
Information About Other People
If you provide us with information about any person other than yourself, you must ensure that they:
- Understand how their information will be used
- Have authorised you to disclose their information to us
- Have given consent to its use on their behalf
- You must also inform them of their rights regarding their personal data.
Legal Compliance Statement
We collect and process personal data in compliance with the GDPR and the Data Protection Act 2018. This includes ensuring that all data collected is necessary for the provision of our services, is kept secure, and is only shared with third parties where legally permitted or required.
Legal Basis for Processing
We process your data based on the following legal grounds:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
How We Will Use Your Information
We use your personal information to:
- Provide the services you request
- Communications about your orders or prescriptions. Communication may be conducted via Email, Telephone, Teams, Live Chat and other digital platforms.
- Keep records
- Conduct market research to improve our services
- Track and analyse activity on our website
Create an individual profile to enhance your user experience and provide additional NHS services (with your consent)
Disclosing Your Personal Information
In order to provide our products and services, we may, occasionally, appoint other organisations to carry out some of the processing activities on our behalf. These may include:
- Healthcare organisations
- Payment processors
- Technology hosts
We ensure these parties protect your data in accordance with this privacy policy.
Security
We take the security of personal information seriously. We employ security technology, including firewalls and Secure Socket Layers, to safeguard information and have procedures in place to ensure that our paper and computer systems and databases are protected against unauthorised disclosure, use, loss, and damage.
Use of Your Information Outside of the European Union
Some of the organisations to which we may disclose personal information may be situated outside of the European Union. In order to provide the products and services you require, we may need to transfer your personal information to these countries, some of which do not have laws that protect privacy rights as extensively as in the United Kingdom. If we do transfer your personal information to other territories, we will take proper steps to ensure that the information is protected in accordance with this privacy policy.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.
Your Rights
You have the right to:
- Access your personal information
- Correct your personal information
- Request deletion of your personal information
- Restrict processing of your personal information
- Object to processing of your personal information
To exercise these rights, contact us at support@hotchemist.co.uk. We may charge a small fee towards the cost of administering any request made. The current fee is £25.00.
Cookies
We use cookies to enhance your experience on our website. Cookies are small pieces of information stored by your browser on your computer’s hard drive, used to record how you navigate this website. For more information on cookies and how to switch them off, see [www.allaboutcookies.org](http://www.allaboutcookies.org).
NHS Compliance
We comply with NHS Digital’s Information Governance requirements and the Data Security and Protection Toolkit. As a provider of services to the National Health Service, Hot Pharma Limited is a public authority for the purposes of the Freedom of Information Act 2000 and the Freedom of Information (Scotland) Act 2002. These Acts impose a legal obligation on us to provide information to anybody making a request through an approved publication scheme.
Processing Information
We hold your information for as long as advised by the NHS. We may ask you whether you wish to choose our pharmacy to receive and process your future electronic prescriptions. If you choose to nominate our pharmacy, you can still change or cancel your selection later by speaking to a pharmacy team member. All of our staff contracts of employment contain a requirement to keep patient information confidential.
Opting Out
You may choose to opt out of the NHS using your data for planning and research purposes.
Details are available at:
- Visiting the [NHS Your Data Matters website portal](https://www.nhs.uk/your-nhs-data-matters)
- Using the NHS App
- Writing by post using the instructions at the above web link
- Calling the NHS Digital contact centre at 0300 303 5678 (open weekdays Monday-Friday, 9am-5pm).
If you wish to opt out of email, text, or phone communication with Hot Chemist, this could impact the level of service that we are able to provide you. If you opt out of all forms of contact with Hot Chemist, we will be unable to remain as your nominated pharmacy as we are a distance selling pharmacy and these communication channels are essential.
Should you no longer wish to have Hot Chemist as your nominated pharmacy, you can nominate another pharmacy to take its place.
To opt out of any specific communication with Hot Chemist, please email us: support@hotchemist.co.uk
Our guiding principle is that we hold your records in strict confidence.
Your Right to View Your Health Record
You have the right to ask for a copy of all pharmacy records about you (generally in paper or electronic form). Generally, there will be no charge for a printed copy of the information we hold about you. We are required to respond to your request within one month.
You will need to give adequate information to identify you (for example, full name, address, and date of birth). You will be required to provide ID, such as a passport, full driving licence, or credit/debit card, before any information is released to you.
If you think any information we hold on you is inaccurate or incorrect, please let us know. You may object to us holding your information. You may lodge a complaint with the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Changes To This Privacy Policy
Privacy laws and practice are constantly developing, and we aim to meet high standards. Our policies and procedures are under continual review. We may update our security and privacy policies from time to time, and we suggest you check this page periodically to review our latest policies.
How To Contact Us
Telephone: 01908 803499 (Calls from a landline will be charged at standard rate. Costs from mobiles may vary.)
Email: support@hotchemist.co.uk
Mail:
Data Protection Officer
Hot Pharma Limited
39 Carters Lane
Kiln Farm
Milton Keynes
MK11 3HL
About Us
Superintendent Pharmacist:
Mohit Gupta
GPhC (2070514)
Pharmacy Details
Hot Pharma Ltd T/A Hot Chemist,
39 Carters Lane,
Kiln Farm, Milton Keynes,
MK11 3HL
England
Premises GPhC (9010406)
Company Number (09018672)
