Coronavirus (COVID 19) Delivery Update

We thank our team for all the hard work and continued dedication throughout the coronavirus pandemic, which has helped us return to a normal level of service.

We would also like to thank all our patients and healthcare professionals for your patience and understanding during these difficult times.

Orders and processing

Once you have ordered your medication, it may take up to 10 days for us to process your order. We thank you for your understanding.

Once your GP has approved your prescription, our turnaround to dispense and dispatch the order is approximately five working days.

  • Your GP will generally approve your prescription within one to two working days
  • We will dispense and dispatch your order within two to three working days


Royal Mail are currently operating as normal to deliver your medication to you. We continue to monitor Royal Mail service levels and if they significantly decline we are in discussions with alternative delivery companies. Royal Mail are also classed as an essential service and are working closely with the Government and their workforce to ensure essential services, such as medication delivery, remain open for business.

You can find the latest updates from Royal Mail and sign up for their service level alerts here: Royal Mail Coronavirus update.

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